Refund Policy

Only refund if the product is lost in transit, we will refund the freight and compensate for one times the freight or the actual value of the product, the maximum is not more than 300 RMB.

No refund: If the product is shipped to the destination country normally, the local shipping company failed to deliver.

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Only refund if the product is lost in transit, we will refund the freight and compensate for one times the freight or the actual value of the product, the maximum is not more than 300 RMB.

For example:

John send a headphones (Worth $20) to US, we charge shipping cost $15. If the package lost in transit, we will return the shipping cost $15+ price cost $20, total $35.

 

No refund: If the product is shipped to the destination country normally, the local shipping company failed to deliver.

(The reasons for the failure of delivery are very complex, most of the time because of the wrong address, the wrong phone no., the recipient can not be reached)

If package failed to deliver, two things can happen, the product is returned to the logistics company's local overseas warehouse, the product is likely to be lost or damaged on the way back to the overseas warehouse and cannot be resend.

Please note: the package return to the overseas warehouse may take a very long time, it will take 7-60 workday.

(1)The product was successfully returned to the overseas warehouse. In some countries we can provide resend service, you can confirm with us in advance. Fees need to be recharged according to different sizes and weights of different products. If the resend service is not available in the country, the shipment will be destroyed there.

(2)If the product is lost or breakdown during the return process, no service will be available.

Please note: this is the important risk for dropshipping.

 

How to solve this problem? Here is some tips.

1.Pay attention to the customer's tracking number, find delivery anomalies in the first place. Usually our staff will also check the tracking number regularly (every 5 day) , but can not guarantee the first time to get the message of delivery failure.

2.Actively contact customers in case of shipment delivery anomalies, please implore client contact the local shipping company asap, under normal circumstances, customers can actively contact the local logistics company, the shipment can be properly delivered.

3.We can also contact local logistics companies based on known information, in the absence of customer cooperation, this effect is not good.

 

Q&A

Q1: Why we cannot no refund if the product is shipped to the destination country normally, the local shipping company failed to deliver？

A:Because we have paid all the links, and the local delivery task has been fulfilled, although the goods have not reached the customer, their service (local shipping company) has been completed.

Q2: Are there many cases of shipment return due to delivery failure?

A: In our actual operation, as long as the abnormal goods are found in time, customers can actively cooperate, contact the local logistics company, the goods can be delivered successfully.

In a very small number of cases, the customer cannot be contacted, or the customer is very uncooperative. There is such a risk that the goods will be returned.

Under normal circumstances, we recommend that the seller's refund policy should put this risk on the website, and shopify clients are generally more cooperative, Amazon customers are less cooperative.